FAQ

Why do I need a void cheque when I open an Investment Account?

Answer: The bank account on the Void cheque is verified by the Custodian. This is the only account money can go to if a redemption is made. This protects your money from going to anyone else.

Why do I need to provide an updated Valid ID. Why do we need to see your ID?

Answer: When you open a new account with us, we are required by law to ask you to prove who you are and where you live. This is to comply with money laundering regulations and to help stop criminals using financial products or services to move money around.

These security checks apply to both new and existing customers. As well as fulfilling our legal responsibility, we aim to help combat financial crime and protect you from criminals who might otherwise falsely use your name, without your knowledge.